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Find setup guides, answers and best practices for getting the most from Distro.
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- Getting StartedSet up your account and product, find your way around, and get ready for outbound.5 articles
- Email & SendersConnect Gmail or Google Workspace, set up sending identities and aliases, and understand SMTP and IMAP.16 articles
- Cold EmailBuild campaigns and sequences, schedule sending, and control what happens when people reply.11 articles
- DeliverabilityAuthentication, sending limits, tracking and list hygiene: the habits that protect your sender reputation.15 articles
- Inbox & RepliesHow replies reach Distro, how they are sorted, and how to answer prospects.5 articles
- Prospects & ListsAdd and import contacts, personalize with variables, and manage your Do Not Contact list.7 articles
- LinkedIn OutreachConnect LinkedIn through the Distro extension, build prospect lists and run campaigns at a safe pace.7 articles
- GTM IntelligenceGenerate your go-to-market plan and turn it into cold email and LinkedIn outreach.4 articles
- SEO & ContentPlan, write, review and publish content for Google and AI search.4 articles
- Account & BillingYour account, products, plan, billing and data.4 articles
- TroubleshootingFix the common problems with Google, campaigns, the inbox, LinkedIn and publishing.14 articles
Email setup
Send from your own Gmail, Workspace or custom domain
Distro sends through your own Google account. Start here to connect it, choose the right sending address, and understand when Gmail asks for SMTP details.
All Email & Senders guides- 1How Distro sends emailDistro sends cold email through your own Gmail or Google Workspace mailbox using Google's Gmail API. No shared sending pool, no SMTP password, no IMAP setup.
- 2Connect your Google account (Gmail or Google Workspace) to DistroStep-by-step guide to connecting your Google account in Outreach → Sending accounts, plus what to do if Google or your Workspace admin blocks it.
- 3What is a sending identity? (Sending accounts page)A sender is a name and address your campaigns send from. Learn how the Sending accounts page works, what each status means and how to set a default sender.
- 4Send cold email from your custom-domain email addressThe three ways to send Distro campaigns from an address like you@yourcompany.com, which one fits your setup, and what each means for replies and deliverability.
- 5How to add a Google Workspace aliasAdd an alias to a Google Workspace user in the Admin console, make sure Gmail can send from it, then use it as a sender in Distro.
- 6SMTP vs IMAP: what Distro users need to knowSMTP sends email and IMAP reads it. Here's what that means for Distro, and why connecting Google needs no SMTP or IMAP credentials at all.
Popular articles
- Send cold email from your custom-domain email address
- Connect your Google account (Gmail or Google Workspace) to Distro
- How to add a Google Workspace alias
- Why my alias is not showing in Distro
- Gmail is asking for SMTP settings
- Cold email deliverability checklist
- Create your first cold email campaign
- How stop-on-reply works
Troubleshooting
All troubleshooting- Google account disconnected, permission error or connection failedFix a Google account that shows Reconnect, Missing permission, Revoked or Error in Distro, or a Google sign-in that didn't finish.
- Gmail alias verification failedYour alias shows Waiting for Google in Distro, or Gmail's verification email never arrived. Here's why Google hasn't verified the address and how to finish it.
- Emails are sending from the wrong addressRecipients see your main address, the wrong alias or the wrong name? Check the campaign sender, your default sender, the alias in Gmail and the From name.
- Replies are going to the wrong mailboxProspect replies are landing in another inbox, or not reaching Distro at all. Check Reply-To, where the From address is hosted, and your mail routing.
- Google sending limit reachedGmail says you've reached a sending limit, or Distro shows Retry scheduled for many emails. What Distro does when Google pushes back, and how to recover.
- Campaign is not sendingYour Distro campaign isn't sending emails. Check its status, schedule, daily limit, sender connection, recipients and plan, and fix the cause.
- Follow-ups are not sendingThe first email went out but follow-ups haven't. Check triggers, waits, reminder tasks, sending hours, the daily limit, and whether the person replied.
- A prospect replied but the sequence continuedA follow-up went out after someone replied. Find out why, from triggers meant for repliers to replies Distro couldn't see or sorted as automatic.
Still stuck?
Help & supportEmail us at hello@usedistro.com with what you tried and what you see. Signed in? Help & support in the app has walkthrough videos and a message form.