Inbox & Replies
How replies reach Distro, how they are sorted, and how to answer prospects.
- How the Distro inbox worksThe Outreach Inbox shows replies to emails you send with Distro, read from your connected Google account and sorted by meaning. What appears there and why.
- How Distro detects replies (human replies, automatic replies, out-of-office)How Distro sorts each reply into human reply, out of office, automatic reply, bounce or unsubscribe request, and what each one does to your follow-ups.
- Reply to a prospect from DistroAnswer replies from the Distro Inbox in the same email thread, add attachments, draft with Distro, and see which address your reply is sent from on each plan.
- From vs Reply-To: where replies goThe From address says who sent the email. Reply-To changes where answers land. See how each choice affects the Distro Inbox and stop-on-reply.
- Why a prospect stopped receiving follow-upsFollow-ups stop when someone replies, unsubscribes, bounces or is blocked, or when a step's trigger doesn't match. Find the reason and what you can do about it.
Still stuck?
Help & supportEmail us at hello@usedistro.com with what you tried and what you see. Signed in? Help & support in the app has walkthrough videos and a message form.