Troubleshooting
Fix the common problems with Google, campaigns, the inbox, LinkedIn and publishing.
Gmail & Google
- Google account disconnected, permission error or connection failedFix a Google account that shows Reconnect, Missing permission, Revoked or Error in Distro, or a Google sign-in that didn't finish.
- Gmail alias verification failedYour alias shows Waiting for Google in Distro, or Gmail's verification email never arrived. Here's why Google hasn't verified the address and how to finish it.
- Emails are sending from the wrong addressRecipients see your main address, the wrong alias or the wrong name? Check the campaign sender, your default sender, the alias in Gmail and the From name.
- Replies are going to the wrong mailboxProspect replies are landing in another inbox, or not reaching Distro at all. Check Reply-To, where the From address is hosted, and your mail routing.
- Google sending limit reachedGmail says you've reached a sending limit, or Distro shows Retry scheduled for many emails. What Distro does when Google pushes back, and how to recover.
- Why my alias is not showing in DistroYour alias is missing from Sending accounts or the campaign From list? Check these causes in order, from refresh to verification to the wrong Google account.
Campaigns
- Campaign is not sendingYour Distro campaign isn't sending emails. Check its status, schedule, daily limit, sender connection, recipients and plan, and fix the cause.
- Follow-ups are not sendingThe first email went out but follow-ups haven't. Check triggers, waits, reminder tasks, sending hours, the daily limit, and whether the person replied.
- A prospect replied but the sequence continuedA follow-up went out after someone replied. Find out why, from triggers meant for repliers to replies Distro couldn't see or sorted as automatic.
Inbox
- A reply is not appearing in DistroA prospect replied but the conversation isn't in the Distro Inbox. The usual causes, from a disconnected mailbox to a Reply-To address, and fixes.
- A reply could not be sentWhat each error means when sending a reply from the Distro Inbox fails, from "Google refused the send" to attachment limits, and how to fix it safely.
- LinkedIn account or extension not connectedFix "Waiting for your browser", "Not connected", a different LinkedIn account in Chrome, pairing code errors and other Distro extension connection problems.
- LinkedIn campaign is not runningYour LinkedIn campaign isn't sending connection requests or messages. Check Chrome and the extension, working hours, limits, safety pauses and launch checks.
SEO & Content
Still stuck?
Help & supportEmail us at hello@usedistro.com with what you tried and what you see. Signed in? Help & support in the app has walkthrough videos and a message form.